Subscribe to our Standard Operating Procedures e-newsletter dedicated to the collision repair industry.  Only $59 per year.  Here’s an excerpt from a recent issue:

“If an employee doesn't implement the agreed upon procedures, yet has passed a test after going through the online SOPs, their lack of following through is either their struggle with breaking old habits or perhaps even a conscious decision NOT to follow them.  Either way, management needs to get involved and help manage the change that needs to take place.  This can be done in a positive, way.  As the old saying goes, you can lead some people for miles but you can't push them an inch.  SO LEAD!"

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"The Importance of SOPs - October 5, 2009. Read More